CompTIA Security+ Exam Prep

Answer: A - When communicating with the media and external organizations, only the official spokesperson should speak on behalf of the company. This person should be trained in media relations prior to the crisis.

Using a single point of communication with the media and funneling all communications through the official spokesperson will ensure that a consistent message is being sent. Additionally, people within the organization should be trained to refer all calls or inquiries during a crisis to the single official spokesperson.