PMI PMP Project Management

Category - Communications Management

According to studies, approximately 55% of all communication is based on this form of communication:
  1. Paralingual
  2. Nonverbal
  3. Feedback
  4. Active listening
  5. Psycholinguistic
Explanation
Answer: b, 55% of communication is nonverbal communication.

Paralingual pertains to the sound (tone and pitch) of a voice when speaking (think Fran Drescher).

Feedback is when you offer responses to a particular idea.

Active listening is a skill, in which the other party demonstrates that they are hearing what you are saying while you are speaking (for example: nods in agreement or asks a question).

Key Take Away: Often when project managers are “in the trenches” of a complex problem, we forget about the nuances of communication. It’s often very easy and convenient to become dependent on e-mail. The key take away here is that we often can learn so much more from project participants by relaying on or seeking out information in person and gauging their non-verbal cues.
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