Practice Quiz

Certified Nursing Assistant Exam Prep

Category - Role of the Aide

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In order to effectively employ therapeutic communication, it is important to use techniques that encourage clients to open up and speak more freely. All of the following statements made by the nurse aide are therapeutic, except:
  1. “I’m not sure I understand that.”
  2. “Would it help if you discuss your feelings?’
  3. “What is your opinion about that?”
  4. “You’ll feel better soon.”
Explanation
Answer: D -Saying, “You’ll feel better soon,” is not therapeutic. This is an example of unwanted reassurance, in which the nurse aide uses clichés or comforting statements of advice as a means to reassure the client. The other choices convey therapeutic communication techniques such as seeking clarification (Choices A and B) and reflecting (Choice C).
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