Practice Quiz

MCDST Desktop Technician Exam Prep

Category - MCDST

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You are the desktop administrator in your organization. All employees use Windows XP Professional computers. A user installs the printer and scanner hardware on her new laptop.

A couple of days later, the user finds an updated printer driver and installs it. She reboots the computer and receives an error message that states “STOP.IRQL_NOT_LESS_OR_EQUAL” on a blue screen. She restarts the computer again and receives the same error message.

What should you do to fix this problem?
  1. Restart the computer in safe mode.
  2. Log on as a local administrator and modify the Driver Signing Options.
  3. Restart using in Recovery console.
  4. Restart with the last known good configuration.
Explanation
Answer - D - If the user receives a blue screen with the “STOP.IRQL_NOT_LESS_OR_EQUAL” error, you should restart the computer using the Last Known Good Configuration.

Key Takeaway - If the system is unable to start after installing a troublesome driver, the first step in troubleshooting is to start the computer with the Last Known Good Configuration. This will load the last hardware and registry configuration that was automatically saved by Windows XP on the last successful start up of Windows XP. It will restore the registry settings during the last successful logon.
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