Practice Quiz

MCDST Desktop Technician Exam Prep

Category - MCDST

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David has configured a printer on the parallel port and installed the printer software that came along with the printer. The computer is not able to recognize the printer.

Which of the following should he do first to fix this issue?
  1. Check if the parallel port is disabled in the computer’s BIOS.
  2. Try installing updated drivers from the manufacturer’s Web site.
  3. Check the cable that connects the printer to the computer.
  4. Check if the version of Windows XP is updated.
Explanation
Answer - A - David should check if the parallel port is disabled in the computer’s BIOS.

Key Takeaway: Typically, the printer software would detect the printer; this eliminates the possibility of a bad cable or updating the XP installation. Because the printer is not being detected, an issue with a driver should not be considered, because a bad driver may cause a printer to print incorrectly, but will always detect a printer. The system BIOS has an option for disabling or enabling LPT ports. This should be verified from the BIOS.
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