CBAP Business Analyst Exam Prep

Answer: C - Wells Fargo’s customer services engagement department hires a Business Analyst to update the previous project’s Activity Diagram. Activity diagrams are designed to represent a sequential flow of a set of related activities.

Key Takeaway: Activity diagrams provide a visual representation of the sequential flow of a set of related activities or actions. These diagrams also provide an opportunity to explain the logic behind the flow and the relationships between the activities. In customer service, an activity diagram would show all aspects of actions taken by employees in providing products and services to clients.