CBAP Business Analyst Exam Prep

Answer: B - AMTRAK hires a Business Analyst to define and propose changes to its ticketing and sales practices company wide. In other words, all branches of the company must change following the completion of the project which is considered to be an enterprise-wide level of change.

Key Takeaway: A company engages in a significant, high-risk project when it wishes to introduce enterprise-wise changes to its practices and procedures. AMTRAK’s changes, once implemented, must apply to every operation in every location and would impact almost all its employees. This is considered to be an enterprise-wide level of change that is expected of such a project. Enterprise analysis must clearly define whether this is the level of change that is expected of the project or not.