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Six Sigma Green Belt Exam Prep

Category - Six Sigma Green Belt

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Process variation is a natural phenomenon in business as no two products or service experiences offered to customers can be identical. What two components make up process variation?
  1. common cause & inherent cause
  2. common cause & special cause
  3. common cause & production cause
  4. common cause & training cause
Explanation
Answer: B - Common cause variation and special cause variation make up overall process variation.

Key Takeaway: In business, no two products or service experiences are identical. Process variation (due to people, machines, environment, and methods) attempts to explain how those variations come to pass. Common cause special cause variations are both implicated in the overall process variation.
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