Six Sigma Green Belt Exam Prep

Answer: A - Important components of effective communication include speaker credibility, purpose, and audience.

Key Takeaway: In business communication, it is not only the content of the communication alone that counts; it is how they communicate them. With every communication to clients, a professional has to pay close attention to the purpose, audience, and speaker credibility. A company’s effective communication strategy develops all facets of communication and provides training and support for those employees who have to continually present their ideas and products to clients.