CAPM Project Management Exam Prep

Answer: A - Gold plating is adding extra features to a product in order to deliver more than what was expected to a client. Given that a majority of projects are completed without meeting their initial requirements, gold plating is discouraged as a form of client service. Just in time refers to a money saving method used by companies to deliver goods as they are needed by clients.

Prevention over inspection supports the notion that quality must be maintained through regular checkups during production, and not just at the end of the process.

Continuous improvement refers to companies making small changes to their processes to better workflow and increase efficiency.

Key Take Away: Although gold plating is discouraged here with respect to delivering more features, it can be “replaced” with a superb client experience - such as delivering a high-quality product and utilizing effective, timely communication. If there is surplus of time to be deployed after all requirements have been met, then the project sponsors should decide how to deploy it. Suggest features that you might gold-plate to your project sponsor as something they can elect to include, but make them aware of the costs of doing so.