Practice Quiz

Nurse Manager

Category - HR

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You are the Vice President of Patient Care Services and your data indicates that medication administration errors are on the rise. What should you do?
  1. Give a mandatory medication administration class, including the “Rights of Medication”, to all members of the department.
  2. Further analyze this data to determine how and why these medication errors occurred in your department.
  3. Identify the nurse or nurses that have made medication errors and reprimand them.
  4. Identify the nurse or nurses that have made medication errors and develop a disciplinary action plan.
Explanation
Answer: B - You should further analyze this data to determine how and why these medication errors occurred in your department. It is most often systems that lead to errors, not people. The best systems are those that prevent any human errors. Correcting systems should decrease errors.

Category: Human resources management - Staff development and retention
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