Practice Quiz

Nurse Manager

Category - Performance

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You are speaking to the Director of Laboratory Services regarding the lack of timeliness in getting stat lab reports. You are not at all familiar with the policies and procedures of the Laboratory Services Department. You also do not know the Laboratory Services Department’s definition of stat. You immediately request that all stat lab results must be on your unit within 5 minutes. The Director of Laboratory Services disagrees and conflict emerges. What barrier to communication led to this conflict?
  1. A divergent thinking barrier
  2. A systems design barrier
  3. A systemic philosophical barrier
  4. An attitudinal barrier
Explanation
Answer: B - A systems design barrier has led to this conflict. A systems design barrier to communication is defined as one that is impacted upon with structures, like policies and procedures, including the Laboratory Services’ policy regarding the definition of stat and how soon stat lab results must be transmitted to your nursing care area. Their timeliness of stat may be 20 minutes, instead of the 5 minutes that you prefer. You should gain knowledge about the lab procedures and attempt to negotiate another time frame.

Category: Performance improvement - Promoting intra/interdepartmental communication
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