Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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While adding a local printer to a user’s Windows XP computer, you receive an error message the print driver is incorrect. What is the issue and how do you resolve?
  1. Connection error between computer and printer. Disconnect all connections, cycle both units, and reconnect both units.
  2. The correct driver is not available on the computer. Use Device Manager and add the driver.
  3. The correct driver is not available on the computer. Download the driver (internet) or use the printer CD to load the file in the Add Printer Wizard.
  4. The driver is corrupt. Use the Windows XP disc to reinstall the driver.
Explanation
Answer: C - Not all drivers are preloaded on computer systems. Use the internet to download the correct driver or use the Printer installation disc to load the driver during the Add Printer Wizard.

Key Takeaway: Keep the drivers for all computer systems and peripheral devices available for easy installations.
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