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IAPP CIPP/US Practice Exam

Category - Professional

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Which technology has been utilized for customer authentication during customer service calls to an organization?

PII
Voice recognition
Security PINs
All of the above

Explanation

Answer: D - PII, voice recognition tech, and security PINs may be utilized for customer authentication purposes during customer service calls.

More and more organizations are increasing their standards for customer ID authentication measures by using voice recognition technology. For example, Amazon uses this biometric data and technology to activate Alexa. Likewise, Apple uses this biometric data and technology when you activate Siri.

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IAPP CIPP/US Practice Exam

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