Practice Quiz

Nurse Manager

Category - Performance

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Which statement regarding performance improvement is the most accurate?
  1. Performance improvement activities are most successful when all are strongly committed to it.
  2. Performance improvement activities focus on an individual’s or group’s human errors.
  3. Performance improvement activities are based on the organization’s definition of quality.
  4. Performance improvement activities are based on the premise that some processes can be improved.
Explanation
Answer: A - Performance improvement activities are most successful when all are strongly committed to it. This commitment must be deeply held by upper management, middle management and all workers. It does not focus on individual or group errors. It is blameless. It is also based on the customers’ perceptions of quality, not the organization’s perspective. Lastly, it is based on the premise that all processes can be improved.

Category: Performance improvement - General information
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