Practice Quiz

Nurse Manager

Category - Performance

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Which performance improvement tool is effective for determining the forces that are impacting on a process or outcome?
  1. Flow chart
  2. Pareto chart
  3. Fishbone diagram
  4. Histogram
Explanation
Answer: C - A fishbone diagram is effective for determining the forces that are impacting on a process or outcome. The horizontal line of the fishbone is the process or outcome. The bones of the fishbone represent the forces that are impacting on the process or outcome. Many performance improvement teams use fishbone diagrams during their brainstorming.

Category: Performance improvement - General information
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