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Nurse Manager

Category - HR

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Which of the following statements about conflict resolution is accurate?

Few nurse managers avoid conflict and even fewer choose inaction.
The best way to avoid conflict and its deleterious effects is to follow policies and procedures
Hostility and anger increase as a function of time when effective resolution strategies are not undertaken
Hostility, frustration and anger decrease as a function of time even when effective resolution strategies are not undertaken

Explanation

Answer: C - Hostility and anger increase over time when effective conflict resolution strategies are not undertaken. Although conflict is often beneficial to the individuals, groups and the organization, hostility and anger are considered ineffective coping mechanisms.

Category: Human resources management - Conflict and crisis management

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Nurse Manager

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