Managed Care Nursing

Category - Patient Issues

Which of the following is used to identify causal factors that create variances in workflow and impact performance improvement and outcomes.
  1. Root cause analysis
  2. Causal factor review
  3. FMEA
  4. Quality analysis
  5. Improvement matrix
Explanation
Answer: A-Root cause analysis is the process used to identify causal factors that create variances in workflow and impact performance improvement and outcomes.

The process typically involves a team approach to include those closest to the work, operations, and managerial support in addition to a quality facilitator.
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