PHR Human Resources Exam Prep

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Which of the following is the best quality tool for gathering information about a specific problem?

Pareto chart
Ishikawa diagram
A cause and effect diagram
Scatter charts

Explanation

Answer - B - An Ishikawa diagram is the best quality tool for gathering information about a specific problem.

Key Takeaway: Ishikawa diagrams are diagrams that show the particular causes of a business event. Typically, Ishikawa diagrams are used to show quality defect prevention measures and to identify the overall effect of a number of factors.

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