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Certified Nursing Assistant Exam Prep

Category - Pyschosocial Care

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Which of the following actions will be most effective in improving transcultural communications with cancer clients and their families?

Use touch to show concern and caring for the client.
Focus attention on verbal communication skills only.
Establish a rapport and listen to their concerns.
Maintain eye contact at all times.

Explanation

Answer: C - It is important to establish rapport with the client and family by paying attentionto verbal and nonverbal signs of concernand showing respect for cultural differences. The use of touch or eye contact is culture specific and cannot be generalized as an intervention for all individuals with cancer. Miscommunication between individuals of different cultures is often caused by language differences, rules of communication, age, and gender.

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Certified Nursing Assistant Exam Prep

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