CLEP Management

Answer: D - Business process reengineering is a more involved process than simply improving existing work processes - it involves benchmarking and often completely redesigning how the work is done.

Key Takeaway: As a manager, it is important to be able to find opportunities for improvement in any scenario. Often, when normal improvement processes fail, business process reengineering is the correct approach to take. Business process reengineering allows the manager to benchmark against other existing models and to completely redesign the work process when necessary for optimal results.