PMI PMP Project Management

Category - Quality Management

Which is a cost of non-conformance? Select all that apply:
  1. Quality control training
  2. Re-work
  3. Surveys on quality
  4. Inventory costs
  5. Warranty costs
Explanation
Answer: b, d, e - The cost of project nonconformance can be significant, resulting in a project being totally abandoned or redone, along with soaring inventory and warranty costs as. The cost of project conformance, on the other hand, is relatively minor, and goes into supporting quality control training, studies and surveys.

Key Take Away: Conformance to quality standards is non-negotiable in most industries. To ensure Quality “Separate the vital few from the trivial many” -- recommends Joseph Juran, Quality expert.
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