Case Interview Prep

Answer: D - The first step in the control process is to create process performance standards.

Key Takeaway: The control function or process is designed to help eliminate variation and wasted resources and ensure that organizational processes are functioning as intended. The first step in this process is to create standards for the process that needs to be controlled. Process performance standards should include specific objectives for the process. For example, a performance standard for the process of creating a weekly budget report could include overall report formatting, due dates for the weekly report, and expectations on who the report should be sent to and what information in needs to contain.