Two broad types of veterinary practice marketing are indirect and direct marketing. Which of the following is an example of a direct marketing component?
  1. The way that the telephone is answered
  2. Yellow page ad
  3. The appearance of the building
  4. The cleanliness of the hospitalized patient
Explanation
Answer: B- Yellow page ads are examples of direct marketing components. Direct marketing is more deliberate, with the manager striving to introduce the client to specific services and recommendations.
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