Practice Quiz

NCLEX-PN

Category - Coordinated Care

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The nurse is assigned to be part of a committee tasked to implement a change in the nursing delivery system. A licensed practical nurse is resistant to the change and is taking an active part in opposing the changes. Which of the following is the best action in handling the situation?
  1. Ignore the actions of the nurse
  2. Provide positive feedback to the nurses who have cooperated in the changing process
  3. Coerce the nurse to bend to the change
  4. Confronting the resisting nurse and discuss his or her feelings regarding the changes
Explanation
Answer: D - The nurse implementing the change should confront the resisting force head on. Dealing with the resistance face-to-face facilitates verbalization of feelings, identifying issues, and strategizing a viable solution to the problem. Option A does not solve the problem. Option B is similar to option A and increases hostility. Coercion creates additional resistance and is always inappropriate.
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