Practice Quiz

CCRN Critical Care Nursing

Category - Adult

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The nurse has been called to the desk to take a phone call from a patient’s mother. The mother has several questions about the patient’s condition and plan of care. What is the nurse’s most appropriate response?
  1. “I only discuss plan of care when I can see you to verify your identity.”
  2. “Can you verify the patient’s birth date?”
  3. “Let me put you through to the patient’s room so you can speak to her directly.”
  4. “I’m sorry; I cannot give you any information about the patient.”
Explanation
Answer: D- Being a nurse called to the desk to take a phone call from a patient’s mother about the patient’s condition and plan of care; the most appropriate response which reflects HIPPA law states that no patient information be given out without the patient’s consent.
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