Practice Quiz

CCRN Critical Care Nursing

Category - Adult

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The nurse comes on shift and received report that a patient needs to go to surgery. The nurse helps the patient to the bathroom to void, takes vital signs and calls report to the operating room nurse and sends the patient. She receives a phone call from the receiving nurse who yells at her because the consent was not signed and the patient’s wedding ring is still on. The nurse threatens to report to the supervisor. What is the most therapeutic response?
  1. Apologize to the nurse.
  2. Explain that she had just come on shift and had not had time to go over paperwork.
  3. Apologize and ask the operating nurse what she can do to rectify the situation.
  4. Apologize and report herself to the manager.
Explanation
Answer: C- The most therapeutic response for the nurse in this situation is to diffuse the operating room nurses’stress and take responsibility for the situation. Additional work has been placed on the operating room nurse and a sincere apology is the most therapeutic way to act with the nurse. Identifying the process of change of shift transfers and self- reporting are important but would not be therapeutic actions in working with the angry nurse.
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