Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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The Marketing department has a computer that is locking up for no apparent reason. There is no specific pattern to the lockups. The user mentions it tends to happen when using multiple programs and various functions. Based on this information, what are possible causes? Choose all possible answers.
  1. Faulty sound card
  2. Faulty NIC card
  3. Defective power supply
  4. Defective RAM
Explanation
Answer: A, B and D - Without a specific routine and specific point when the computer locks up, all three of these could be the issue.

Key Takeaway: To diagnose the issue, a review of logs in the Event Viewer might provide clues. If nothing else can determine the issue, replace components one at a time to eliminate possibilities.
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