Practice Quiz

CompTIA A+ 220-802

Category - 802: Operating Systems

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David installed a new set of drivers for one of his hardware components. Since then, the computer has not been able to boot to the OS. Which of the following is a possible first step towards resolving this problem?
  1. Rewrite all the lines in CONFIG.SYS or AUTOEXEC.BAT.
  2. Check that the hardware device is plugged in properly.
  3. Reinstall the operating system.
  4. Reboot to the Last Known Good Configuration.
Explanation
Answer:D - Many times, a new set of drivers may not be compatible with the operating system. Hence, the computer fails to boot to the OS and freezes. Use the Last Known Good Configuration option from the advanced boot menu to start your computer. This will load the most recent settings that worked.

Key Takeaway: The Last Known Good Configuration feature is a recovery option that allows you to start your computer by restoring registry information and driver settings that were in effect the last time the computer started successfully.
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