CLEP Management

Answer: B - Herzberg’s Two Factor Theory describes employee motivation in terms of two factors: satisfiers and dis-satisfiers.

Key Takeaway: Frederick Herzberg developed his theory of satisfiers and dis-satisfiers based on surveys with workers and employers. A satisfier is something that can create contentment in the employee while a dis-satisfier is something that cannot create contentment, but if not correct, can cause unhappiness. Responsibility and advancement are satisfiers, while working conditions and pay are dis-satisfiers.