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Lean Bronze

Category - Continuous Improvement

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Product and service design techniques are refined using the voice of the customer. Which question below would be a question related to the VOC?

What types or products do we offer?
What issues do you have within your organization?
How many competitors do you have?
What is a defect?

Explanation

Answer: D - “What is a defect?” would be a question related to the VOC. VOC questions determine the customer needs and requirements.

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