Practice Quiz

Occupational Therapy Assistant

Category - Acquiring Information

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Patty, your 48-year-old outpatient, has not shown up for her last three therapy sessions. Her insurance is questioning continued treatment due to slow progress. How do you approach this situation?
  1. You call Patty and tell her you are discontinuing therapy because she never shows up.
  2. You call Patty’s insurance company and beg for more treatment sessions.
  3. You discuss the situation with your OT department and decide that a re-evaluation is necessary because Patty has missed so many treatment sessions.
  4. You discuss the situation with your OT department. Then you call Patty and discuss with her the options she has for continuing therapy and the fact that her insurance is questioning treatment.
Explanation
Answer: D. You discuss the situation with your OT department. Then you call Patty and discuss with her the options she has for continuing therapy and the fact that her insurance is questioning treatment. If the situation is handled this way, your OT department will be informed about what you are doing, and you will be able to determine if Patty has legitimate reasons for missing therapy sessions or if she no longer wants to continue treatment.
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