PMI PMP Project Management

Answer: a - A formal written response to the team member is the correct choice in this situation. Further poor performance may mean you have to terminate the person, which could result in legal issues if the reasons and corrective action have not been properly documented.

An example of formal verbal response would be reporting out to your project’s stakeholders.
An example of an informal written response is sending an e-mail to a project team member with feedback.

An example of an informal verbal response is telling a project team member that they haven’t been doing their job very well verbally without any documentation.

Key Take Away: The role of the project manager is to keep the project on track, but also to document key aspects of the project using the correct methods, so that the oh-so-many risk factors are properly managed. If the situation gets worse with the team member, it’s important to have CYB (cover your butt) documentation.