Isabeau is the human resources professional for a small company called Catembung Industries. Isabeau is interviewing Xander for a sales position and she has asked Xander to describe a past situation in which he dealt with a difficult customer, how he resolved the conflict, and what the outcome was. What type of interviewing technique is this?
Explanation
Answer: C - In this situation, Isabeau is conducting a behavior-based interview.
Key Takeaway: Behavior-based interviews refer to interviews in which candidates are asked about specific job incidents in the past and how they have reacted to those incidents in their previous jobs. In this type of interview, a candidate is expected to describe the problem, how it was resolved, and what the outcome was. Behavior-based interviews, if conducted correctly, are typically a great way to determine the depth of a candidate’s experience.
