CBAP Business Analyst Exam Prep

Answer: C - In the active approach for the observation technique, the Business Analyst asks questions during the observation period when needing clarification.

Key Takeaway: In the active approach for the observation technique, when the Business Analyst has a question about why a certain step is done, he or she interrupts the subject matter expert and asks the question.

Unlike the passive approach when questions are done after the completion of the entire observation period, the active approach gains information as the observation continues. The benefit of the active approach is that more detailed information can be elicited about procedures.