Case Interview Prep

Answer: B - Measurements should be taken in compliance with the standards which were established during step one of the control process.

Key Takeaway: When measuring a process to determine if it is working as intended, the measurements need to reflect the established standard for that process. If the standard does not provide sufficient detail or enough measurements to accurately evaluate process performance, then the standard should be updated accordingly. By measuring what was established in the performance standards, the control process can quickly and efficiently determine if the work is being completed per standard or not.