Practice Quiz

Case Interview Prep

Category - Management

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In step three of the control process, managers are asked to measure actual performance. What measurements should be taken?
  1. Those deemed important by upper management
  2. Those defined by step one of the control process - establish standards
  3. Any measurements which are possible to obtain
  4. Measurements are provided by the employee doing the actual work
Explanation
Answer: B - Measurements should be taken in compliance with the standards which were established during step one of the control process.

Key Takeaway: When measuring a process to determine if it is working as intended, the measurements need to reflect the established standard for that process. If the standard does not provide sufficient detail or enough measurements to accurately evaluate process performance, then the standard should be updated accordingly. By measuring what was established in the performance standards, the control process can quickly and efficiently determine if the work is being completed per standard or not.
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