Practice Quiz

Six Sigma Black Belt

Category - Black Belt

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In Six Sigma methodology, critical Xs (or CTx) are important in optimizing the output and proficiency of a business or industrial process. What does CTS stand for?
  1. critical to satisfaction
  2. critical to supplier
  3. critical to sigma
  4. critical to schedule
Explanation
Answer: A - CTS stands for Critical to Satisfaction.

Key Takeaway: In Six Sigma methodology, it is important to identify those factors that are critical to optimizing the proficiency and output of a business or industrial process. Critical to Satisfaction or CTS defines specific areas of application that contribute to customer success. Key contributors to customer satisfaction are outlined and expanded upon in a CTS tree. This allows principal project members to understand and apply ways to optimize those contributing factors.
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