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CLEP Principles of Management Exam Prep

Category - CLEP Management

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In Herzberg’s Two Factor Theory, what is the definition of a dis-satisfier?
  1. Factors which if not met will cause job dissatisfaction
  2. Factors which if improved could lead to increased job satisfaction
  3. Factors which were never able to meet employee expectations
  4. Factors which were always dissatisfactory to the employee
Explanation
Answer: A - A dis-satisfier is a factor that cannot cause job satisfaction regardless of how well it is executed, but if not met will cause job dissatisfaction.

Key Takeaway: Herzberg theorized that there are two types of factors in motivation for employees: satisfiers and dis-satisfiers. A satisfier is a factor that can cause employee motivation if done well. A dis-satisfier is a factor that is treated as a base expectation if done well and can cause de-motivation if not executed well. Clean working conditions is an example of a Herzberg dis-satisfier.
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