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Category - Enterprise Culture

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In enterprise deployment a house of quality may be used to determine what is important both internally to the customer, and externally with competitors. In a house of quality matrix the horizontal features are the what?

The Design Features.
The Customers Voice.
Baseline measurements.
Relationship measurements.

Explanation

Answer: B - In a house of quality matrix the horizontal features are the customer’s voice. Vertical features show quality measures and relationships.

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