Practice Quiz

Massage Therapist Practice Exam

Category - Standards & Practices

Start a Study Session Sign up for Question of the Day
If a client gives you horrible feedback after your massage session, how should you handle the situation?
  1. Listen carefully and thank them for their input
  2. Defend your massage and dispute their claims
  3. Refuse payment and ask them not to return
  4. Tell them you will give them a free session the next time
Explanation
Answer: A - If a client gives you horrible feedback after a massage session, it is most professional for you to listen carefully and thank them for their feedback. Let them know that you understand their disappointment, and thank them for trying your services. Getting into defensive discussions or being rude in any way is not worth the energy it takes from you. Do not offer a free session next time, as many people habitually complain to try and get discount or free services.
Previous Next
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz