Practice Quiz

CompTIA A+ 220-902

Category - Software Troubleshooting

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Hilda is experiencing a problem with her computer. The computer does not boot to the operating system, and the message "NTLDR is missing" appears every time the system is turned on. What troubleshooting step should she consider?
  1. Run the Recovery Console.
  2. Reload the operating system.
  3. Run FIXMBR.EXE.
  4. Check for diskette.
Explanation
Answer: A - Use the Recovery Console to fix the “NTLDR is missing error.” You can fix missing or damaged boot files using the Recovery Console, a text-based startup of Windows that gets you to a command prompt similar to the Windows command prompt. Here you can copy or expand the system and booting files.

Key Takeaway:
The most common causes of the “NTLDR is missing” error are:

• The computer is booting from a non-bootable device.
• HDD is not set up in the BIOS.
• Corrupt NTLDR and/or NTDETECT.COM file.
• Misconfigured boot.ini file.
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