Practice Quiz

CLEP Management

Category - CLEP Management

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Boris hires an outside vendor to maintain his company’s servers. However, he is extremely concerned about uptime. In order to remain profitable, Boris’ company needs to have 99 percent uptime. Which of the following would be a clause Boris would want to include in the contract to directly address this requirement?
  1. Privity
  2. VC
  3. SLA
  4. CPPF
  5. Retainage
Explanation
Answer: c - SLA stands for Service Level Agreement, which addresses the expectations of the buyer. If the vendor does not meet the requirements, the buyer can expect compensation or may be allowed to void the contract.

Key Takeaway: Service level management has become a big buzzword, especially in business process outsourcing and information technology. Creating a SLA helps set expectations on both sides of the coin.
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