CBAP Business Analyst Exam Prep

Answer: A - As part of his work with a local printing company, a Business Analyst uses Root Cause Analysis (RCA) to identify the conditions that initiated the company’s loss of 5% of corporate clients in the previous fiscal year.

Key Takeaway: Root Cause Analysis (RCA) is an exploratory method used in business analysis. A Business Analyst breaks down the nature of a process or procedure to determine the root cause of the problem. RCA allows for a methodical and systemic approach to understanding the nature of a business problem.