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Ophthalmic Assistant

Category - Patient Services and Education

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After how much waiting time does patient dissatisfaction begin to climb dramatically?

10 minutes
45 minutes
30 minutes
60 minutes

Explanation

Answer: C - 30 minutes

After 30 minutes of waiting time, patient dissatisfaction begins to climb dramatically. In any case where delay is unavoidable, the patient should be given an explanation for the long wait time and how much longer they can expect to be waiting.

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