Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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A user calls the helpdesk complaining that their system will not boot up after a lightning storm the night previous. They hear a beeping sound emitting from a box next to their computer. Other users are having similar issues, but other electrical devices in the building seem to be working. What is most likely the problem?
  1. The power in the building is faulty.
  2. The user’s computer was destroyed by the storm.
  3. The surge protectors are set to off and UPSs are low on charge.
  4. The UPSs are faulty.
Explanation
Answer: C - If a user’s system will not boot up after a lightning storm and they hear a beeping sound emitting from a box next to their computer, the surge protectors are likely set to off and UPSs are low on charge.

Key Takeaway: The lightning storm means a possibility of having caused a blackout and surge of electricity, which would have set the surge protectors to switch to the off position (this is how they protect computers). Since the system was connected to a UPS, the battery was switched on, and quickly drained its battery without a source to recharge-this is why it is now beeping.
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