CompTIA A+ 220-802

Category - 802: Troubleshooting

A colleague is putting together a new computer. He turns on the system after plugging everything up, and notices that while the fans spin, there is no power to the other devices in the system (most notably the motherboard and CPU). What is most likely the issue?
  1. Power supply is faulty.
  2. The ATX power connector is loose.
  3. The power supply is not plugged into the wall.
  4. The motherboard is faulty.
Explanation
Answer: B - If the fans spin but there is no power to other devices in the system (most notably the motherboard and CPU) the issue is likely the ATX power connector is loose.

Key Takeaway: The ATX power connector, which is now one large connector that used to be divided into two connector (P8/P9 or P1/P2), needs to be connected to the motherboard for the CPU to function, and therefore for the system to work. You may notice that the fans (which connect directly to the power supply) and perhaps the hard drives are functioning correctly-this is because the connection to those devices is strong. This also demonstrates that power is travelling to the power supply correctly, although it does not rule out a possible problem with the power supply or the motherboard if reseating the connection does not fix the problem.
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