Nurse Aide

Answer: B - The correct response is, "I am a new staff member, and I'm on a tour. I'll come back and talk with you later." The client in this scenario is disturbed and restless. Informing the client of your identity and role in the workplace will present reality. Furthermore, offering to come back later and talk with the client can provide a sense of importance and relief from the anxiety. It is important to address the present emotions of the client and to neither delay nor neglect him.