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Veterinary Practice Manager

Category - CVPM

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A marketing research methodology that measures the difference between a customer’s expectation of quality service and what actually occurred is called what?

Customer satisfaction survey
Gap analysis
Customer experience survey
Expectation analysis

Explanation

Answer: B- A marketing research methodology that measures the difference between a customer’s expectation of quality service and what actually occurred is called a gap analysis.

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Veterinary Practice Manager

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