Practice Quiz

Veterinary Practice Manager

Category - CVPM

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Client walk-ins have the potential to throw an appointment schedule into disarray; however, the walk-in client is important to the practice. What protocol is most appropriate to follow in the event of an unscheduled walk-in?
  1. A walk-in client should be shown into an exam room, and seen at the first available opportunity
  2. The veterinarian can shorten time from a filled appointment, in order to steal time for the walk-in
  3. The walk-in should be scheduled to come back for an appointment
  4. A walk-in client should never be taken before a client who is waiting for a scheduled appointment and they should be advised of the wait
Explanation
Answer: D-In the event of an unscheduled walk-in, a walk-in client should never be taken before a client who is waiting for a scheduled appointment, and they should be advised of the wait.
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