A local apartment complex housing low-income families is in need of major repairs. Some families do not have hot water or appropriate utility service. There is no air conditioning and the screens have been removed from all the windows. On hot days, families can be seen sitting on the sidewalks trying to keep cool. Plumbing is backed up and there is a roach infestation.
The landlord is never available and the maintenance man will not enter the apartments due to the heat. A social worker providing services for one of the families contacts the housing authority and begins a community enhancement program. Her first order of business is to get the landlord involved in repair projects. What is the social worker exercising?
